Shipping and delivery
We are here to take care of you and your order.
If you have any questions about shipping or want to receive your order faster, just contact us — we’re always happy to help.
Delivery
Dear customers,
Our online store is open again, even in times of full-scale war. We do this to support our team, continue our craft, and contribute to Ukraine’s economic resilience.
Delivery times during martial law:
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International delivery: 6–12 business days — €50
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Ukraine: 2–5 working days — free delivery
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Production time: 10–12 working days
Please note: items purchased during this period cannot be returned or exchanged.
Thank you for choosing Ukrainian brands and standing with us.
#StandWithUkraine
Free international shipping on orders over 1000 EUR.
We do not ship to Russia or Belarus.
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number.
Please note that we rely on external shipping providers, and any delays caused on their side are their responsibility.
Taxes & Duties
Import duties and taxes are not included at checkout. These fees will be collected by the shipping carrier upon delivery.
Please check with your local customs office for details regarding these charges.
If you have any questions or need clarification about delivery times — we are here for you anytime.
For assistance, please contact us at shop@bukastars.com.ua